For customers, an alternative to crummy customer service and support? For businesses, an alternative to out-sourcing?
Letting your customers do the talking for you and with you - in public?
http://www.fastcompany.com/articles/2008/04/interview-muller.html?page=0%2C1
This is brilliant.  I’m a tech person, but not a joiner. (It’s just my demeanor.)  But within a few minutes of visiting http://getsatisfaction.com, I’d signed up.
It taps [...]

Filed under: New Ideas | Tagged: Social Networking, web2.0 | 2 Comments »

I should really have a bad reputation for disparate metaphores. In the past I’ve compared the Idaho Commission for Libraries’ e-branch sites to SUVs with all the options, and at another time I’ve claimed an HTML document is like a box of presents shipped by mail in a larger box. And now, without [...]

Filed under: Recent News | Tagged: web 2.0 | 4 Comments »